Experienced Aetna Service Associate - EAP Worklife Customer Support Specialist - Remote Opportunity with Competitive Compensation

Join CVS Health, a Leader in the Healthcare Industry, as an Aetna Service Associate

At CVS Health, the parent company of Aetna, we're on a mission to transform the healthcare landscape by making it more personalized, convenient, and affordable. As a key player in this endeavor, we're seeking an experienced and compassionate Aetna Service Associate to join our team as an EAP Worklife Customer Support Associate. If you're passionate about delivering exceptional customer service and supporting individuals in need, we invite you to explore this exciting opportunity.

About the Role

As an Aetna Service Associate, you will be the primary point of contact for members seeking support and guidance on Employee Assistance Program (EAP) and Worklife services. Your role will be critical in ensuring that our members receive the help they need to navigate life's challenges, from finding childcare and eldercare to managing stress and more. You'll work in a fast-paced, remote environment, utilizing your excellent communication skills and ability to empathize with members to provide top-notch support.

Key Responsibilities

• Respond to member inquiries in a professional and timely manner, assessing their needs and providing relevant EAP/Worklife services and resources.
• Recognize emergency situations and take appropriate action to minimize risk.
• Conduct research using internal databases and online resources to identify suitable providers and assets.
• Document member interactions and case details accurately and thoroughly in our EAP system.
• Collaborate with colleagues to address member requests and concerns, ensuring seamless support.
• Utilize Aetna databases to navigate and identify approved member resources.
• Make outbound calls as needed to facilitate member support and resource connection.
• Assist with administrative tasks, including printing and fulfillment needs, and provide general support as assigned.
• Maintain the confidentiality of member information and adhere to company policies and EAP/Worklife guidelines.
• Ensure accurate and complete internal documentation meets risk management and regulatory requirements.

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree from an accredited institution.
• At least 3 years of experience in a call center environment, preferably in a social, mental, or human services field providing client support.
• Excellent communication and interpersonal skills, with the ability to empathize with members and provide personalized support.
• Strong problem-solving and analytical skills, with the ability to navigate complex situations.
• Reliable, high-speed internet access (minimum 25mbps/3mbps) with a wired Ethernet connection.

Preferred Qualifications

While not required, the following qualifications can enhance your candidacy:

• Experience working in the healthcare industry or with EAP/Worklife services.
• Knowledge of healthcare resources and services.
• Bilingual or multilingual skills.

What We Offer

As a CVS Health team member, you'll enjoy:

• A competitive salary of $26/hour.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• Opportunities for career growth and professional development.
• A dynamic, supportive work environment that fosters collaboration and innovation.
• The flexibility to work remotely, with the autonomy to manage your schedule.

Company Culture

At CVS Health, we're committed to creating a culture that is inclusive, diverse, and empathetic. We believe in putting our heart into every moment of our members' healthcare journeys, and we're dedicated to supporting our employees in doing the same. Our "Heart At Work" behaviors guide our actions, ensuring that we're always striving to make a positive impact.

Career Growth and Development

As an Aetna Service Associate, you'll have opportunities to grow and develop your skills, taking on new challenges and advancing your career within CVS Health. Our comprehensive training programs and mentorship opportunities will help you stay ahead of the curve, ensuring you're equipped to succeed in an ever-evolving healthcare landscape.

Why Join Us?

If you're passionate about delivering exceptional customer service, supporting individuals in need, and working in a dynamic, healthcare-focused environment, we invite you to join our team. As an Aetna Service Associate, you'll play a critical role in transforming the healthcare experience for our members, and you'll have the opportunity to grow and develop your skills along the way.

Ready to Apply?

Don't miss this exciting opportunity to join CVS Health as an Aetna Service Associate. If you're ready to make a meaningful impact and advance your career, please submit your application today.

We look forward to hearing from you!