Customer Support & Sales Lead - Championing Member Success at blithequark

Join the blithequark Community: Empowering Remote Professionals Worldwide

At blithequark, we're more than just a company - we're a global community of like-minded individuals who have chosen to live life on their own terms. With a presence in 62 nationalities and a membership of over 1,071 remote professionals, we've created a unique ecosystem that fosters connection, growth, and adventure. As we continue to expand our horizons, we're seeking a talented Customer Support & Sales Lead to join our dynamic team and help drive our mission forward.

The Role: Tribe Support & Sales Lead

As the Tribe Support & Sales Lead, you will be the linchpin of our member experience, serving as the primary point of contact for our community and driving sales efforts to ensure our Chapters are always fully booked. This is a hands-on role that demands exceptional communication skills, strategic thinking, and a passion for delivering outstanding customer experiences. You will be the voice of blithequark and the voice of our members, championing their concerns and perspectives across the team.

Key Responsibilities:

• Manage and oversee the Tribe Support department, ensuring seamless email communication with our community and driving process improvements.
• Champion member success by providing personalized support, guidance, and troubleshooting to help them navigate their journey with blithequark.
• Collaborate with our Admissions team to ensure a smooth onboarding experience for new members, leveraging your natural sales talent to encourage accepted applicants to join our community.
• Develop and maintain member-facing documentation, PDFs, and communications to keep our community informed about important updates and initiatives.
• Continuously identify opportunities for growth and improvement, documenting processes and implementing changes to optimize our support team's performance.

Who You Are

We're looking for a highly skilled and experienced Customer Support & Sales Lead who embodies our company values and is passionate about delivering exceptional member experiences. You have a proven track record in customer success management and sales, with a talent for written communication and a keen eye for detail.

Essential Qualifications:

• 2+ years of experience as a Customer Success Manager or in a similar role.
• Experience in a sales role, with a natural talent for understanding customer needs and emotions.
• Impeccable grammar and eloquent written English, with the ability to craft compelling communications that drive engagement.
• Strong organizational skills, with the ability to manage multiple priorities and maintain a high level of productivity in a fast-paced environment.

Preferred Qualifications:

• Basic design skills and comfort with design tools to create visually appealing documents and communications.
• Experience working in a remote or distributed team environment.
• A passion for community-building and a deep understanding of the remote work landscape.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that empowers our team members to thrive. As a Customer Support & Sales Lead, you can expect:

• A competitive salary range of $30,000 - $50,000 per annum, depending on experience.
• The opportunity to work fully remotely, with the flexibility to join one of our Chapters and travel with our community.
• A month of working from anywhere on us, allowing you to soak in the blithequark experience and learn from incredibly talented remote professionals.
• Access to sponsored learning resources, including e-books, audiobooks, and online courses, to support your ongoing growth and development.
• The chance to be part of a tight-knit community of 1,071 remote-working professionals, building your global network and making meaningful connections.

Our Culture

At blithequark, we're proud of our unique company culture, which is built on a foundation of family, diversity, and mutual support. We're a small but mighty team that values:

• Family: We're a close-knit team that looks out for one another and celebrates each other's successes.
• Diversity: We come from 10 different countries and celebrate our differences, embracing the unique perspectives and experiences that each team member brings.
• Exploration: We're curious and adaptable, always seeking new opportunities for growth and innovation.
• Humility: We lead with humility, prioritizing passion and excitement over titles and status.
• Respect: We treat people with dignity and respect, challenging ourselves to be our best selves and to create a positive impact on those around us.

How to Apply

If you're a motivated and experienced Customer Support & Sales Lead looking for a new challenge, we want to hear from you! Our application process involves five stages:

• Initial application through our online form.
• A series of written questions to help us better understand your experience and approach.
• A video interview call to discuss your application and assess your fit for the role.
• Professional references may be requested to support your application.
• A final interview with our CEO and COO to discuss the role in more detail and answer any questions you may have.

We can't wait to welcome our next team member to the blithequark community! Apply now and join our mission to empower remote professionals worldwide.