Banking Call Center Representative
About the Role: We’re seeking a Call Center Representative with strong experience in mobile and digital banking to join a dynamic, client-focused team. In this role, you’ll be the first point of contact for customers calling in with questions about their banking needs. You’ll provide exceptional service, resolve issues efficiently, and guide clients through digital banking tools and financial products. Key Responsibilities:
- Handle inbound calls and assist clients with account inquiries, transactions, and digital banking tools.
- Build strong client relationships through personalized service and meaningful conversations.
- Resolve client issues quickly and effectively, recommending appropriate banking solutions.
- Promote a full suite of financial products including accounts, credit cards, loans, and investments.
- Educate clients on digital banking platforms and features.
- Refer clients to internal specialists when needed to support their financial goals.
Must-Have Qualifications:
- 2+ years of customer service experience in banking
- Hands-on experience with digital/mobile banking platforms (not teller or branch-only experience)
- Strong verbal and written communication skills
- Comfortable multitasking and navigating multiple systems
- Customer-first mindset with a passion for helping others
- Ability to thrive in a fast-paced, goal-driven environment
Preferred Qualifications:
- Bachelor’s degree
- Knowledge of banking products and services
- Experience in a contact center environment
Work Schedule:
- Monday–Friday between 8:00 AM – 7:00 PM CST (shifts vary: 8–5, 9–6, or 10–7)
- Occasional Saturdays (8:00 AM – 1:00 PM CST) with a weekday off in exchange
- Schedule provided one month in advance
- Must be flexible for all shift options
Why Apply?
- Gain experience with one of the top 40 largest banks in the U.S.
- Work remotely from anywhere in the U.S.
- Join a supportive team with comprehensive training provided during the first month
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 7, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply tot his job Apply To this Job