Experienced Customer Support Representative – Delivering Exceptional Experiences in Health Tech at Blithequark

Join the Mission to Revolutionize Health and Wellness at Blithequark

Blithequark is at the forefront of transforming the way we approach nutrition and health. Our innovative approach combines cutting-edge technology, scientific research, and a passion for helping people live healthier lives. We're on a mission to make nutrition a powerful tool in preventing disease, and we're looking for a talented Customer Support Representative to join our team.

As a Customer Support Representative at Blithequark, you will be the face of our company, providing exceptional support to our customers and ensuring a seamless experience across our brands, including Elo and Luminary Vitamins. You'll be part of a dynamic team that's dedicated to making a positive impact on people's lives.

About Blithequark and Our Brands

Blithequark is a pioneering health tech company that's changing the way we think about nutrition. Our Elo brand offers personalized daily supplements, protein powder, and vitamin gummies, tailored to each individual's unique needs and goals. We've recently launched Luminary Vitamins, a separate line of supplements focused on each step of the reproductive journey, designed in collaboration with fertility doctors.

Our products are backed by science, and we use advanced technology, including at-home blood testing, activity metrics from wearables, and AI trained on thousands of scientific studies. Our mission is to empower people to take control of their health, and we're committed to delivering exceptional customer experiences.

The Role – Delivering Exceptional Customer Experiences

As a Customer Support Representative at Blithequark, you will be the primary point of contact for our customers, providing support via email, live chat, and in-app messaging. You'll be responsible for:

• Providing front-line customer support, focusing on retention and upsell
• Troubleshooting product or service problems, clarifying customer complaints, and expediting corrections or adjustments
• Assisting with customer communications, bridging the gap between our internal teams and our customers
• Recreating and reporting bugs, communicating updates to customers
• Educating customers on product and service information
• Managing financial accounts, processing membership adjustments, refunds, discounts, etc.
• Collecting and analyzing customer feedback to identify areas for improvement and opportunities for new product development
• Tracking orders and performing quality assurance to ensure timely delivery and customer satisfaction
• Supporting outreach objectives, special projects, and other duties as assigned

Requirements – What You'll Bring to Blithequark

To succeed as a Customer Support Representative at Blithequark, you'll need:

• A high school diploma + 3 years of experience in customer service, or a BA degree
• A customer-first focus with an approachable, helpful personality
• Familiarity with software such as Zendesk, Stripe, G Suite, Slack, Jira
• The ability to work on a diverse team or with a diverse range of people
• Collaborative, empathetic, patient, and a positive attitude
• Attention to detail and ability to document and track daily activities
• The ability to type at least 50 words per minute with 90% accuracy
• The ability to meet and handle at least 25+ inbound live chats and 50+ emails daily
• Flexibility in work schedule, including the ability to work weekends and holidays
• A flexible approach, able to operate effectively with uncertainty and change
• An enthusiastic "can do" attitude
• Relationship building and maintenance skills
• Problem-solving and conflict resolution skills

Additional Remote Requirements

As a remote employee at Blithequark, you'll need:

• A HIPAA-compliant environment for all daily tasks, emails, and phone calls
• A dedicated and stable internet connection
• At least 10 Mbps download speed
• At least 1 Mbps upload speed

Nice to Haves

While not required, the following experience and skills are highly valued:

• Prior health tech experience (not required but an interest is required)
• Prior experience as a remote employee

Benefits – What We Offer at Blithequark

At Blithequark, we're committed to helping you unleash your full potential and build your dream career. We offer:

• Competitive salaries
• A healthy healthcare stipend
• A virtual-first work environment, allowing you to work from anywhere
• A dynamic and supportive team culture
• Opportunities for growth and professional development
• A flexible work schedule, including the ability to work from home

As a remote employee, you'll need to reside within the United States to be eligible for this position.

Conclusion – Join the Blithequark Team

If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we want to hear from you. Join our team at Blithequark and be part of a mission to revolutionize health and wellness.

Apply now to become a Customer Support Representative at Blithequark and start your journey with a company that's dedicated to making a difference.