Seasonal Customer Service Representative - Remote Healthcare Opportunity at blithequark

Join a Global Organization that Champions People and Career Growth

Are you seeking a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? blithequark is a leader in providing exceptional customer experiences and tech-powered innovation, earning numerous awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." As a remote Customer Service Representative (Seasonal, Healthcare) at blithequark, you'll be part of a diverse team from 70+ countries, united as "game-changers," who contribute and support each other's success and well-being.

About the Role

The Customer Service Representative - Remote (Seasonal, Healthcare) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. As a Customer Service Representative (Seasonal, Healthcare), you'll help customers with healthcare needs, track and document information in databases, offer additional products and/or services, and deliver expert customer experiences.

Key Responsibilities:

• Provide inbound customer support using a call flow guide
• Help customers with healthcare needs such as understanding benefits, claims, billing inquiries, authorizations, finding new providers, and more
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Qualifications and Requirements

To succeed in this role, you'll need:

Essential Qualifications:

• 2+ years of call center experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Open availability, as this client is open 24/7
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Preferred Qualifications:

• Experience in a healthcare-related field or benefits/insurance organization

What We Offer

At blithequark, we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Customer Service Representative (Seasonal, Healthcare), you'll be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Career Growth and Personal Development

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at blithequark, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Work Environment and Company Culture

blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. Our company culture is built on the foundation of championing our people, and we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.

Compensation and Benefits

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. We offer a comprehensive compensation and benefits package that includes paid training, performance-based incentives, and more.

Reimagine Your Career Today!

If you're looking for a "work from home" career change with a forward-thinking global organization, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call blithequark their "employer of choice." Join our team and be part of a diverse community that is passionate about providing exceptional customer service experiences.

Location: USA, Work-at-Home

Language Requirements: English

Time Type: Full-time

Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.