Experienced Air Customer Service Agent – Remote US Opportunity at blithequark

Are you a customer service enthusiast with a passion for the travel industry? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join our dynamic team at blithequark as an Air Customer Service Agent. As a key member of our remote US team, you will play a vital role in providing exceptional support to our guests and travel partners.

About blithequark

blithequark is a leading company in the travel and hospitality industry, dedicated to delivering unforgettable experiences to our guests. With a strong commitment to customer satisfaction, we strive to exceed expectations in every aspect of our business. Our company culture is built on the principles of integrity, fairness, and professionalism, and we are proud to be an equal opportunity employer.

Responsibilities

As an Air Customer Service Agent at blithequark, you will be responsible for:

• Answering phone calls, chat messages, and emails from guests, travel agents, and airlines, providing accurate and prompt responses to their queries and concerns.
• Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other travel documents as needed.
• Tracking and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
• Realigning pricing within PNR to collect additional money outside of final payment.
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report.
• Assigning ancillary services to guests when requested.
• Processing guest entertainment, crew executive travel, VIP requests, and providing downline communication to port agents, hotels, and ground transportation.
• Researching air schedules booked for crew outside of budget.
• Processing last-minute crew changes in regards to air accommodations.
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed.
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors.
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction.
• Demonstrating commitment through behaviors and performance that are aligned with our core values.
• Exhibiting integrity, fairness, and professionalism in everyday conduct.
• Performing any additional duties assigned by leadership.

Requirements

To be successful in this role, you will need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent phone and customer service skills, with the ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
• Must be legally authorized to work in the United States. blithequark is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

As a valued member of our team, you can expect:

• Cruise and travel privileges for you and your family.
• Health benefits.
• 401(k) plan.
• Employee Stock Purchase Plan.
• Training and professional development opportunities.
• Tuition and professional certification reimbursement.
• Rewards and incentives.
• A competitive base hourly range of $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience.

Our Culture

At blithequark, we believe that our people are our greatest asset. Our culture is built on the principles of integrity, fairness, and professionalism, and we are committed to providing a safe and inclusive work environment for all employees. We are proud to be an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you are a motivated and customer-focused individual with a passion for the travel industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees and are proud to be an equal opportunity employer.

Americans with Disabilities Act (ADA)

blithequark will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected] Apply for this job