Experienced Full Stack Pre-Licensed Customer Service Representative – Remote Insurance Support with Comprehensive Training and Growth Opportunities at Blithequark

Join the Blithequark Team and Unlock Your Potential in Customer Service and Insurance

Blithequark is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a presence in over 50 states and territories, we operate on a global scale while maintaining a local touch. Our diverse team of over 500,000 passionate individuals speaks more than 300 languages, allowing us to make a positive impact on our communities, clients, and the environment.

We are seeking a highly motivated and customer-focused individual to join our team as a Pre-Licensed Customer Service Representative. As a key member of our customer service team, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life and resolving complex consumer issues. This role offers a unique chance to grow and develop your skills, with comprehensive training and support provided every step of the way.

About the Role

As a Pre-Licensed Customer Service Representative at Blithequark, you will be responsible for resolving high-level consumer issues and providing support to policy holders with billing questions, policy changes, and recommendations. You will work in a fast-paced environment, utilizing excellent decision-making skills and innovation to respond to consumer concerns while adhering to company and departmental guidelines.

Key Responsibilities:

• Resolve complex consumer issues and advise first-level representatives on high-level issues
• Assist policy holders with billing questions and concerns
• Provide support to policy holders with any policy changes requested
• Support policy holders' needs by providing recommendations and adjusting as necessary

Benefits and Support

At Blithequark, we believe in investing in our employees' futures. As a Pre-Licensed Customer Service Representative, you will have access to a range of benefits and support, including:

• 5-day paid training to help you prepare for the State Insurance Exam
• Competitive wages and full benefits package (medical, dental, vision, 401k, and more)
• Paid time off and employee wellness and engagement programs
• Opportunities for career growth and professional development

Qualifications and Requirements

To succeed in this role, you will need:

Essential Qualifications:

• 6 months of customer service experience (minimum)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills

Preferred Qualifications:

• 6 months of call center experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements:

To work from home with Blithequark, you will need:

• Internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps
• ISP with no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Our Culture and Values

At Blithequark, we are committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe in providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We strive to create a culture of inclusion and diversity, where everyone feels welcome and valued.

Career Growth and Learning Benefits

At Blithequark, we believe in investing in our employees' futures. As a Pre-Licensed Customer Service Representative, you will have access to comprehensive training and support to help you grow and develop your skills. Our employees have the opportunity to advance their careers and take on new challenges, with many of our leaders starting out in similar roles.

Compensation and Benefits

We offer a competitive compensation package and a range of benefits, including:

• Competitive wages
• Full benefits package (medical, dental, vision, 401k, and more)
• Paid time off
• Employee wellness and engagement programs

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join the Blithequark team as a Pre-Licensed Customer Service Representative. With comprehensive training and support, opportunities for career growth and professional development, and a competitive compensation package, this role offers a unique chance to unlock your potential and succeed in a dynamic and supportive environment.

Apply now to join the Blithequark team and start your journey towards a fulfilling and successful career!