Experienced Night Shift Customer Service Agent – Remote Trip Assignment Specialist

Are you a highly motivated and organized individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to join blithequark's dynamic team as a Remote Night Shift Customer Service Agent – Trip Assignment Specialist. In this role, you will play a vital part in ensuring the smooth operation of our non-emergency medical transportation services, working closely with dispatchers and Care Partners to assign trips and provide exceptional customer experiences.

About blithequark

blithequark is a leading provider of non-emergency medical transportation services, dedicated to delivering safe, reliable, and compassionate care to our members. Our team is passionate about making a difference in the lives of our customers, and we're committed to creating a work environment that fosters growth, innovation, and collaboration. As a Remote Night Shift Customer Service Agent – Trip Assignment Specialist, you'll be part of a dynamic team that values diversity, inclusivity, and work-life balance.

Responsibilities

As a Remote Night Shift Customer Service Agent – Trip Assignment Specialist, you will be responsible for the following key tasks:

• Trip Assignment: Assign trips to dispatchers in the Health-E Rides system, ensuring that approximately 700-900 trips are assigned nightly. This requires strong organizational skills, attention to detail, and the ability to work efficiently under pressure.
• Dispatcher Scheduling: Build daily schedules for dispatchers, taking into account breaks and lunches. This involves coordinating with dispatchers to ensure that they have the necessary information to complete their tasks effectively.
• Language-Based Trips: Determine which dispatchers are eligible for certain trips based on the language spoken by the member. This requires a strong understanding of language proficiency and the ability to communicate effectively with dispatchers.
• Care Partner Coordination: Stack trips to contracted Care Partners, ensuring that they have the necessary information to complete their tasks efficiently.
• Customer Service: Answer inbound calls from members during evening hours, providing exceptional customer service and resolving any issues that may arise.
• Trip Coordination: Coordinate evening trips as they come in, ensuring that dispatchers and Care Partners have the necessary information to complete their tasks effectively.
• Administrative Tasks: Assist with Care Partner-related administrative tasks, such as payment processing, and Level 1 administrative tickets in Zendesk.

Requirements

To succeed as a Remote Night Shift Customer Service Agent – Trip Assignment Specialist, you will need to possess the following qualifications and skills:

• Previous Experience: Previous experience in dispatching and coordinating transportation is essential for this role. Healthcare experience is preferred, but not required.
• Reliability: Consistently reliable and able to work evening shifts, Monday through Friday (11:30pm to 8am PT).
• Strong Communication Skills: Excellent communication skills, both written and verbal, are required to effectively communicate with dispatchers, Care Partners, and members.
• Organizational Skills: Strong organizational skills, attention to detail, and the ability to work efficiently under pressure are essential for this role.
• Technical Skills: Proficiency in using Health-E Rides and Zendesk is required. Experience with other software applications, such as Microsoft Office, is an asset.

Essential Skills and Competencies

To excel as a Remote Night Shift Customer Service Agent – Trip Assignment Specialist, you will need to possess the following essential skills and competencies:

• Time Management: Ability to manage time effectively, prioritizing tasks and meeting deadlines.
• Problem-Solving: Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
• Communication: Excellent communication skills, both written and verbal, to effectively communicate with dispatchers, Care Partners, and members.
• Attention to Detail: Strong attention to detail, with the ability to accurately assign trips and coordinate with dispatchers and Care Partners.
• Adaptability: Ability to adapt to changing situations and priorities, with a flexible and positive attitude.

Career Growth Opportunities and Learning Benefits

As a Remote Night Shift Customer Service Agent – Trip Assignment Specialist, you will have the opportunity to grow and develop your skills and career within blithequark. We offer a range of learning benefits, including:

• Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
• Career Advancement: Opportunities for career advancement within blithequark, with a focus on promoting from within.
• Professional Growth: Support for professional growth and development, including mentorship and coaching.

Work Environment and Company Culture

blithequark is committed to creating a work environment that fosters growth, innovation, and collaboration. Our company culture values diversity, inclusivity, and work-life balance. As a Remote Night Shift Customer Service Agent – Trip Assignment Specialist, you will have the opportunity to work in a dynamic and supportive team environment, with access to the following benefits:

• Flexible Work Arrangements: Flexible work arrangements, including remote work options, to support work-life balance.
• Collaborative Team Environment: Collaborative team environment, with opportunities to work with a diverse and talented team.
• Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.

Compensation, Perks, and Benefits

As a Remote Night Shift Customer Service Agent – Trip Assignment Specialist, you will receive a competitive compensation package, including:

• Competitive Salary: Competitive salary, based on experience and qualifications.
• Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings options.
• Perks and Incentives: Perks and incentives, including flexible work arrangements, professional development opportunities, and recognition and rewards for outstanding performance.

Conclusion

If you are a highly motivated and organized individual with a passion for delivering exceptional customer service, we invite you to join blithequark's dynamic team as a Remote Night Shift Customer Service Agent – Trip Assignment Specialist. In this role, you will have the opportunity to work in a fast-paced and supportive team environment, with access to ongoing training and development opportunities, career advancement opportunities, and a comprehensive benefits package. Apply now to take the first step in your career journey with blithequark! Apply for this job