Experienced Customer Support Specialist – Delivering Exceptional Service Experience for Global Clients at blithequark
About blithequark
At blithequark, we are a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a leader in the industry. We are proud to be a part of the lives of our clients and their customers, making people's lives simpler, faster, and safer. Our high-tech and high-touch approach, blended with deep industry and geographic expertise, enables us to adapt quickly to changing needs and deliver only the best in all that we do.Benefits of Working with blithequark
As a valued member of our team, you can expect a range of benefits that will support your personal and professional growth. These include:- Competitive Wages and a comprehensive compensation package
- Full Benefits, including medical, dental, vision, 401k, and more
- Paid Time Off to recharge and relax
- Employee Wellness and Engagement Programs to support your physical and mental well-being
- Paid Training to help you develop new skills and advance your career
Teleperformance and You
As a Customer Support Specialist at blithequark, you will be a key contributor to our team, providing exceptional service experience to our global clients. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company? At blithequark, the sky is the limit!Your Responsibilities
As a Customer Support Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Requirements
To succeed in this role, you will need to possess the following skills and qualifications:- 6 months Customer Service Experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
- Possess home state Life & Health Insurance License