Manager, Customer Relationship Management & Data Systems - Strategic Leader in Startup Ecosystem Innovation and CRM Data Solutions

Join the Microsoft Startups Team as a Strategic Leader in CRM & Data Systems

Microsoft's Startups Team is revolutionizing the way we engage with startup ecosystems worldwide through our Microsoft for Startups program. As a key player in our Data team, you will help shape the direction and success of our startup initiatives. We are seeking a seasoned leader with a proven track record in driving strategy and business impact in a dynamic environment to join our team as Manager, Customer Relationship Management & Data Systems.

About Microsoft and Our Mission

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Our values of respect, integrity, and accountability create a culture of inclusion where everyone can thrive at work and beyond. We are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Job Summary

As Manager, Customer Relationship Management & Data Systems, you will be a pivotal figure in our organization, leading the development and implementation of our CRM and data systems strategy. You will work closely with stakeholders across various departments to understand their needs, identify solutions opportunities, and drive improvements that increase scalability. Your expertise in strategic systems thinking, product/service development, and executive partnership will enable you to drive business impact and shape the direction of our startup initiatives.

Key Responsibilities

• Strategic Systems Thinker:
  • Understand and document the entire Customer Relationship Management and adjacent systems workflow & architecture.
  • Understand stakeholder asks and their proposed solutions and discern their underlying need.
  • Identify specific solutions opportunities to drive improvements that increase scalability.
  • Develop strategy and roadmap to serve stakeholder needs and improve our CRM & data architecture and workflows.
• Product/Service Development:
  • Develop and maintain Objectives and Key Results, project plans, schedules, and status updates that effectively engage stakeholders and executives.
  • Perform data/system investigation and implementation work.
  • Collaborate with the Data infrastructure team to ensure quality, reliable and compliant CRM and data system.
• Executive Partnership & Communication:
  • Forge trusted partnerships with stakeholders across various departments, from Marketing to Sales/Support to Product.
  • Communicate roadmap, strategic decisions, and results to diverse audiences, ranging from team members to executives influence investment and progress.
  • Drives to collaborate and coordinate across teams and perspectives to ensure alignment on product management and release, including tradeoffs, adjustments, and improvements as feasible.

Requirements

Required Qualifications

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development.
• OR equivalent experience.
• 4+ years people management experience.
• 3+ years experience managing cross-functional and/or cross-team projects.

Preferred Qualifications

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development.
• OR equivalent experience.
• 4+ years people management experience.
• 3+ years experience managing cross-functional and/or cross-team projects in a global organization of 500+ employees.
• 2+ years of experience in managing a CRM or equivalent internal tools.

Skills and Competencies

To succeed in this role, you will need:

• Strong strategic systems thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to build trusted partnerships with stakeholders across various departments.
• Experience in managing cross-functional and/or cross-team projects.
• Strong analytical and data analysis skills.
• Ability to drive business impact and shape the direction of startup initiatives.

Career Growth Opportunities and Learning Benefits

At Microsoft, we are committed to helping our employees grow and develop their skills. As a Manager, Customer Relationship Management & Data Systems, you will have opportunities to:

• Develop your leadership and management skills.
• Work on high-impact projects that drive business results.
• Collaborate with cross-functional teams to drive innovation and growth.
• Access training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

At Microsoft, we strive to create a culture of inclusion where everyone can thrive at work and beyond. Our work environment is designed to foster collaboration, innovation, and growth. As a Manager, Customer Relationship Management & Data Systems, you will be part of a dynamic team that is passionate about making an impact on startups and helping Microsoft teams better serve them.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Base salary range: $133,600 - $256,800 per year (varies by location).
• Opportunities for bonuses and stock awards.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement savings plan and employee stock purchase plan.
• Flexible work arrangements and paid time off.

How to Apply

If you are a seasoned leader with a passion for driving strategy and business impact, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.