Experienced Customer Service Representative - Hybrid Work from Home & Office Rotation at KellyConnect

Join the KellyConnect Team: Where Growth, Learning, and Excellence Come Together

At KellyConnect, we believe in empowering individuals to reach their full potential. We're a premier employer dedicated to providing exceptional customer experiences, and we're looking for a talented Customer Service Representative to join our dynamic team. As a key member of our organization, you'll have the opportunity to grow, learn, and evolve in a supportive and positive work environment. If you're passionate about delivering outstanding customer service and are looking for a new challenge, we want to hear from you!

About KellyConnect

KellyConnect is a leading provider of customer service solutions, and we're committed to delivering exceptional experiences to our clients and their customers. Our team is built on a foundation of trust, respect, and collaboration, and we're dedicated to fostering a culture of learning, growth, and innovation. As a Customer Service Representative at KellyConnect, you'll be part of a team that's passionate about making a difference and exceeding expectations.

Job Summary

We're seeking an experienced Customer Service Representative to work in a hybrid role, combining the benefits of working from home with regular office rotations. As a Customer Service Representative, you'll be responsible for processing product complaints, investigating issues, and providing timely and courteous resolutions. If you're a motivated and customer-focused individual with strong problem-solving and organizational skills, we encourage you to apply for this exciting opportunity.

Schedule and Compensation

We offer a flexible and attractive hybrid work solution that provides the best of both worlds. Our schedule includes:

• Office Rotation: Tuesday/Thursday & every other Friday
• Work from Home Rotation: Monday/Wednesday & every other Friday

Our competitive pay rate is $26 per hour, and we offer a range of benefits, including:

• Medical and dental benefits
• Paid training to ensure you have the skills and knowledge to succeed
• Opportunity to gain valuable experience in a dynamic and supportive work environment

Key Responsibilities

As a Customer Service Representative at KellyConnect, your typical day will involve:

• Processing product complaints through queues and other communication channels
• Maintaining a positive experience while investigating complaints in a timely and courteous manner
• Accurately updating databases with pertinent details and product information
• Escalating issues based on severity to appropriate levels as needed
• Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints

Essential Qualifications

If you're a motivated and customer-focused individual with the following qualifications, we encourage you to apply:

• High school diploma or equivalent required
• At least 6 months of customer service experience
• Strong problem-solving and organizational skills
• Ability to work in a fast-paced environment
• Ability to work a hybrid work schedule comprised of weekly office and remote requirements

Preferred Qualifications

We also welcome applications from individuals with:

• Previous experience in a call center or customer service environment
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and customer relationship management (CRM) software

Skills and Competencies

To succeed as a Customer Service Representative at KellyConnect, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At KellyConnect, we're committed to helping our team members grow and develop their skills. As a Customer Service Representative, you'll have access to:

• Paid training and development programs
• Opportunities for career advancement and growth
• Regular feedback and coaching to help you improve your performance

Work Environment and Company Culture

Our work environment is designed to support collaboration, innovation, and growth. We offer:

• A positive and supportive work environment
• A culture of learning and development
• Regular team-building activities and social events

Compensation and Benefits

We offer a competitive compensation package, including:

• Competitive pay rate of $26 per hour
• Medical and dental benefits
• Paid training and development programs
• Opportunities for career advancement and growth

What Happens Next?

If you apply for this exciting opportunity, you'll proceed to the next steps if your skills and experience look like a good fit. Our recruiters will review your application and contact you to discuss the next steps. Even if this position doesn't work out, you're still in our network, and our recruiters will have access to your profile, expanding your opportunities even more.

Apply Now!

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply Job!

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We look forward to hearing from you and exploring how we can help you achieve your career goals!