Assoc Manager, Front End Operations - Customer Experience & Retail Excellence in Pharmacy Management

Join the CVS Health Team as an Assoc Manager, Front End Operations

CVS Health is a leading healthcare company that is dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we achieve this through our commitment to providing personalized, convenient, and affordable healthcare solutions. As a wholly owned subsidiary of CVS Health Corporation, Omnicare, Inc. provides a broad array of pharmacy-related services to long-term care facilities and other customers in the healthcare environment.

About the Role

We are seeking an experienced and passionate Assoc Manager, Front End Operations to lead our pharmacy team in delivering exceptional customer experiences and driving retail excellence. As a Front End Manager, you will play a critical role in ensuring the smooth operation of our dispensing pharmacy, while fostering a culture of continuous improvement, quality, and service. This is a full-time, benefit-eligible position that offers a competitive salary and a comprehensive benefits package.

Key Responsibilities

• Provide leadership and supervision to a team of pharmacy technicians in a fast-paced dispensing pharmacy environment.
• Implement quality assurance programs to ensure compliance with regulatory requirements and company standards.
• Develop and implement policies and procedures to maintain the integrity and confidentiality of prescription information and patient healthcare information.
• Serve as a primary source of information for internal and external customer questions and concerns, providing excellent customer service and support.
• Collaborate with pharmacy management to achieve goals and objectives, and contribute to the development of strategies to drive business growth and improvement.
• Analyze and resolve operational issues, identifying opportunities for process improvements and implementing changes to enhance efficiency and productivity.
• Ensure compliance with all regulatory requirements, including OSHA, HIPAA, and pharmacy regulations.
• Develop and maintain relationships with internal stakeholders, including pharmacists, nurses, and other healthcare professionals.

Requirements and Qualifications

Essential Qualifications:

• Must be a licensed technician in the state of Ohio or be willing to become so.
• High school diploma required.
• Previous experience in a pharmacy or healthcare environment, preferably in a supervisory or leadership role.
• Excellent leadership, communication, and customer service skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.

Preferred Qualifications:

• Previous experience in supervising pharmacy technicians.
• Experience in long-term care or equivalent industry.
• Bachelor's degree or higher.
• Certification in pharmacy management or a related field.

What We Offer

CVS Health offers a comprehensive benefits package, including:

• Competitive salary: $46,988.00 - $102,000.00 per year, depending on experience and qualifications.
• Paid Time Off (PTO) and vacation pay.
• Health, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs and education assistance.
• Free development courses and training programs.
• CVS store discount and discount programs with participating partners.

Our Culture and Values

At CVS Health, we are committed to creating a workplace culture that is inclusive, diverse, and supportive. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. We value collaboration, innovation, and community involvement, and we strive to make a positive impact on the communities we serve.

Why Join Our Team?

As an Assoc Manager, Front End Operations, you will have the opportunity to:

• Lead a team of pharmacy technicians and contribute to the delivery of exceptional customer experiences.
• Develop and implement strategies to drive business growth and improvement.
• Collaborate with cross-functional teams to achieve company goals and objectives.
• Enhance your skills and knowledge through our comprehensive training and development programs.
• Enjoy a competitive salary and comprehensive benefits package.

How to Apply

If you are a motivated and experienced pharmacy professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.

Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply today!