Remote IT Technical Support Representative - End User Computing & Intune Expert

Unlock a Rewarding Career in IT Support with a Leading North American Distributor

Are you a tech-savvy individual with a passion for delivering exceptional customer service? Do you have experience supporting iPads and navigating the Intune console? We're looking for a skilled IT Technical Support Representative to join our client's team on a contract basis. As a 100% remote role, you'll have the flexibility to work from anywhere while being part of a dynamic team that values customer service and community building.

About Our Client

Our client is a renowned value-added distributor in North America, providing expertise, solutions, and products to various industries, including infrastructure, plumbing, appliances, HVAC, fire, fabrication, and more. With over 1 million customers, they've built a distinctive culture centered around customer service, fostering strong relationships, trust, confidence, and community. By joining their team, you'll be contributing to a business that makes a tangible impact on people's lives.

Key Responsibilities

• Provide technical support for any issues reported within Corporate standards, ensuring timely and effective resolution.
• Collaborate with peers on the deployment of iPads via Intune, ensuring seamless integration and minimal downtime.
• Utilize the Intune console to assist with managing iPads, making configuration changes under the guidance of Intune administrators.
• Serve as the primary point of contact for business stakeholders participating in proof of concept exercises, providing expert guidance and support.
• Perform duties as requested by management, demonstrating flexibility and a willingness to adapt to changing priorities.
• Consistently document and troubleshoot reported issues, leveraging creative thinking to resolve complex problems.
• Develop and maintain strong relationships within the IT department, fostering a collaborative and supportive environment.
• Stay up-to-date with Corporate and IT policies and procedures, ensuring compliance and adherence to industry standards.
• Develop and refine verbal and written communication skills, ensuring effective communication with stakeholders.
• Comply with defined ITIL processes, maintaining a high level of service quality and consistency.

Essential Qualifications

To succeed in this role, you'll need:

• Experience supporting iPads, navigating the Intune console, and making configuration changes under the guidance of Intune administrators.
• Strong customer service skills, with a proven track record of delivering exceptional support and resolving issues efficiently.

Preferred Qualifications

While not mandatory, the following skills and experience will be considered a plus:

• Experience working with ServiceNow, demonstrating familiarity with IT service management platforms.

Skills and Competencies

To excel in this role, you'll need to possess:

• Technical expertise in supporting iPads and Intune, with a willingness to learn and adapt to new technologies.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Strong problem-solving and analytical skills, with a creative approach to troubleshooting and resolving complex issues.
• A customer-centric mindset, with a focus on delivering exceptional service and support.

Career Growth Opportunities and Learning Benefits

By joining our client's team, you'll have access to a range of career growth opportunities and learning benefits, including:

• Professional development opportunities, with training and support to enhance your technical skills and knowledge.
• Collaboration with a talented team of IT professionals, fostering a culture of knowledge sharing and expertise.
• Exposure to a range of technologies and platforms, broadening your technical expertise and versatility.

Work Environment and Company Culture

As a 100% remote role, you'll enjoy the flexibility to work from anywhere, while being part of a dynamic team that values customer service and community building. Our client's culture is centered around:

• Fostering strong relationships and trust with customers and stakeholders.
• Delivering exceptional customer service, with a focus on making complex projects simple, successful, and sustainable.
• Embracing a collaborative and supportive environment, with opportunities for growth and development.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Health benefits, such as medical, dental, and vision coverage.
• Retirement savings plans, including 401k and FSA.
• Commuter benefit programs, to support your daily commute.
• Other perks and benefits, available through our 3rd Party Employer of Record, upon completion of the waiting period for eligible engagements.

Join Our Team and Unlock a Rewarding Career

If you're a motivated and tech-savvy individual with a passion for delivering exceptional customer service, we want to hear from you. Apply now to join our client's team as a Remote IT Technical Support Representative and start a rewarding career in IT support.

This is a low-stress role with great rewards. If you're reliable and willing to learn, we encourage you to apply. Don't miss this opportunity to join a dynamic team and make a tangible impact on people's lives.