Inside Sales Operations Manager - Driving Business Growth through Strategic Leadership and Process Excellence (Remote / Flexible)

Join Insulet Corporation: Empowering Lives through Innovative Technology

Insulet Corporation is a pioneering company that has been revolutionizing the lives of hundreds of thousands of patients since its inception in 2000. With a strong mission to enable customers to enjoy simplicity, freedom, and healthier lives through its Omnipod product platform, Insulet has established itself as a leader in the industry. The company's commitment to innovative technology, customer satisfaction, and employee growth makes it an exciting place to build a career.

About the Role: Inside Sales Operations Manager

We are seeking a highly motivated and performance-driven Inside Sales Operations Manager to join our expanding team. As a key stakeholder in cross-functional projects, this role will drive commercial initiatives to support the achievement of departmental goals and lead the day-to-day operations of the inside sales team. The ideal candidate will possess a strong and diverse skillset, with a focus on leadership, process excellence, and strategic decision-making.

Key Responsibilities:

• Lead the inside sales quality team, developing processes and procedures to assess performance and compliance, and collaborating with inside sales leadership to implement strategies and solutions to enhance team effectiveness.
• Drive special projects aimed at enhancing operational efficiency within the inside sales organization, monitoring and assessing process and pipeline activity, and maintaining direct communication with the field sales team to ensure alignment and effective execution.
• Develop and implement optimal inside sales operating procedures supporting new product launches and ensuring a seamless customer experience.
• Coordinate with Inside Sales senior leadership to develop and execute changes to the selling process and messaging for inside sales.
• Support the Director of Inside Sales in creating and managing the resource and staffing plan to meet business deliverables, and oversee the administration of the inside sales budget.
• Serve as a subject matter expert in Inside Sales internal processes, ASPN and pharmacy customer journeys, onboarding, ordering pathways, and report out, driving key project milestones and partnering with key functions on the sales team.

Key Projects and Programs:

• Enhancements to current processes
• ASPN Alignment
• New Product Launches
• New Product LMR
• Cross-functional projects, including weekly report outs to commercial department leaders, competitive analysis and benchmarking, strategic business-building opportunities, financial analysis, and process improvement initiatives.

Essential Qualifications:

To succeed in this role, you will need to possess:

• A Bachelor's degree and 5 years of relevant work experience, or an equivalent combination of education and experience.
• A track record of achieving high-quality results in a complex and fast-paced selling environment, while demonstrating interpersonal awareness and leadership.
• Strong organizational and leadership skills, with the ability to create collaborative working relationships and encourage creative solutions to accomplish team goals.
• Effective communication, collaboration, and presentation skills.
• Strong computer proficiency (MS Office).
• Demonstration of strong leadership skills and influence amongst cross-functional business partners.
• Ability to develop creative process-oriented solutions to complex problems.

Preferred Qualifications:

While not essential, the following qualifications will be considered a plus:

• Experience in a sales operations or sales leadership role.
• Knowledge of sales analytics and reporting tools.
• Familiarity with CRM systems, such as Salesforce.
• Experience working in a remote or hybrid environment.

What We Offer:

At Insulet Corporation, we offer a competitive salary range of $77,800.00 - $116,950.00, reflecting our commitment to attracting and retaining top talent. In addition to a comprehensive compensation package, we provide:

• Opportunities for career growth and professional development.
• A dynamic and supportive work environment that encourages collaboration and innovation.
• A culture that values diversity, equity, and inclusion.
• Flexible working arrangements, including remote and hybrid options.
• A range of benefits and perks, including health insurance, retirement plans, and employee recognition programs.

Why Join Insulet Corporation?

By joining Insulet Corporation, you will become part of a team that is passionate about making a difference in the lives of patients. You will have the opportunity to work on exciting projects, develop your skills and expertise, and contribute to the company's continued success. Our commitment to employee growth and development, combined with a dynamic and supportive work environment, makes Insulet an ideal place to build a rewarding career.

Ready to Apply?

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. If you're a motivated and performance-driven individual with a passion for sales operations and leadership, we encourage you to apply for this exciting opportunity.

At Insulet Corporation, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.