Experienced Part-Time Remote Customer Service Agent – Phone, Email, and Live Chat Support Specialist
Join Our Team and Experience the Best in Customer Service
Are you a customer service professional looking for a new challenge? Do you have a passion for delivering exceptional experiences to customers? We're seeking an experienced Part-Time Remote Customer Service Agent to join our team and provide top-notch support to our clients and their customers.
About Us
For over 30 years, our company has been a leader in the customer touchpoint management industry, helping our clients understand, manage, and execute exceptional customer experiences. We're proud to be recognized as one of the industry's best places to work, with an average employee tenure of 14 years. Our team is dedicated to providing a supportive and inclusive work environment that fosters growth and development.
Job Summary
We're looking for a seasoned remote contact center agent with previous experience in providing end-user phone and email support in a remote contact center environment. As a Part-Time Remote Customer Service Agent, you'll be responsible for receiving incoming calls, emails, and live chats, resolving concerns, and assisting customers with product-related issues. You'll also have the opportunity to recommend additional products and services based on customer needs and requests.
Key Responsibilities
* Receive incoming calls, emails, and live chats for both Tier 1 and Tier 2 type questions, resolving concerns and assisting customers with product-related issues
- Provide medium to light tech support to assist callers with password resets or locating purchased items via client site
- Recommend additional products and services based on customer need and request
- Recommend system improvements based on knowledge of system issues
- Work in a high-volume, metrics-driven contact center environment, handling between 75-150 calls per day, averaging about 3 minutes each
- Operate in a fast-paced environment, juggling multiple priorities and meeting strong production deadlines
- Maintain a high level of professionalism, adhering to our 3 A's: Attendance, Attitude, and Aptitude
Requirements
* Proven track record of adhering to our 3 A's: Attendance, Attitude, and Aptitude
- At least 2-3 years of experience working in a remote call center environment with a separate office space setup in which there is no background noise
- Technically savvy to assist members with varying degrees of computer and smartphone issues, as well as self-correcting your own computer issues
- Bilingual in Spanish a major plus
- Excellent written and verbal communication skills, including the ability to communicate complex information in a clear and concise manner
- Ability to listen actively to sensitive information and maintain confidentiality
- Quick learner, dedicated to excellence, and strong multi-tasking skills
- Strong "phone voice" with proper diction and the ability to "hear you smile"
- Experience with InContact, Zendesk, Slack is beneficial but not required
System Requirements
* Dedicated remote working space with no background noise
- Ability to run CHROME browser with VPN connection with no less than 10mbps internet download speeds and a compatible hotspot should internet outages occur
- Ability to provide own dual monitors and noise-canceling headset
Benefits
* On-the-job training
- Paid time off
- Professional development assistance
- Work from home
- Opportunity for advancement and career growth
What We Offer
* Competitive hourly rate of $17.00 per hour
- 20-25 hours per week, Monday to Friday, 12:00pm - 5:00pm EST
- Opportunity to work with a variety of clients in the financial, e-commerce, medical, non-profit, and tradesmen industries
- Collaborative and supportive work environment
- Ongoing training and development opportunities
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of customer service professionals. Apply Now! Apply for this job