Bilingual Social Media Content Moderator - French/English - Immediate Start at Teleperformance in Port St. Lucie, Florida

Join the Teleperformance Team as a Social Media Content Moderator

At Teleperformance, we're not just a company - we're a global community of over 500,000 passionate individuals who are dedicated to making a difference. As a leading digital business services company, we help the world's top brands streamline their operations and improve their customer experiences. We're now seeking a highly skilled and bilingual Social Media Content Moderator to join our team in Port St. Lucie, Florida.

About Us

Teleperformance is a global, digital business services company that delivers advanced, digitally powered solutions to help businesses thrive. With a presence in over 300 languages and a strong commitment to innovation, we're changing the way companies interact with their customers. Our mission is to make people's lives simpler, faster, and safer by providing exceptional customer experiences.

Your Role: Social Media Content Moderator

As a Social Media Content Moderator, you'll play a critical role in ensuring that our clients' social media platforms are safe and respectful for all users. You'll be responsible for reviewing user-generated content, including images, videos, and written posts, to ensure that it meets community guidelines and standards. If you're a social media enthusiast with a keen eye for detail and a passion for delivering exceptional results, this is the perfect opportunity for you.

Key Responsibilities

• Review and moderate user-generated content on our clients' social media platforms to ensure compliance with community guidelines and standards
• Participate in frequent refresher training to stay up-to-date on the latest policies and procedures
• Comply with performance indicators and parameters defined by our clients
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
• Maintain corporate confidentiality policies and handle customer information with care
• Participate in continuous training programs to develop your skills and expertise
• Moderate traumatic, sensitive, and potentially violent or offensive content with care and attention to detail
• Provide trends and insights to develop improvements to overall processes and recommend policy and product improvements
• Stay up-to-date on key workflow changes, operational guidelines, policy updates, and Community Standards

Essential Qualifications

To succeed in this role, you'll need:

• Bilingual French and English language skills (written and spoken)
• Ability to work on-site at our Port St. Lucie, Florida location (not a remote work position)
• Strong emotional intelligence and resilience
• Comfortability reviewing internet content that may be deemed inappropriate or explicit
• Attention to detail and ability to be flexible in order to meet changing business needs
• Logical problem-solving skills and availability to work various shifts
• Experience with Windows operating systems and strong computer skills
• Ability to type 25 wpm and be over 18 years of age
• High School Graduate or GED or higher (proof required)
• Predictable and reliable attendance

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• 6 months of customer service experience
• Proven oral and written communication skills
• Organization and work prioritization skills

What We Offer

At Teleperformance, we're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. As a member of our team, you'll enjoy:

• Paid training and competitive wages
• Full benefits, including medical, dental, vision, 401k, and more
• Paid time off and employee wellness and engagement programs
• Opportunities for career growth and development
• A culture of inclusion and diversity, where everyone feels welcome and valued

Why Join Teleperformance?

At Teleperformance, we're passionate about making a difference in the lives of our customers and our community. As a member of our team, you'll be part of a dynamic and supportive environment that encourages innovation, creativity, and growth. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance, and we're dedicated to helping our employees achieve their full potential.

Ready to Apply?

If you're a motivated and bilingual individual with a passion for social media and customer service, we want to hear from you! Click the "Apply Now" button to submit your application and take the first step towards a rewarding career with Teleperformance.

Teleperformance is an Equal Opportunity Employer, and we're committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and perspectives.