Seasonal Mental Health Provider (Talk Now)
Full-Time Seasonal Schedule Options (40 hours per week / 9 months): Monday-Friday 10am-6pmSeasonal Schedule: January 15 - May 31 & August 1 - December 15 (Off June, July, and Dec. 15 - Jan. 15)
The RoleWe are looking for a Seasonal Mental Health Provider to join our TalkNow Team. TalkNow is a 24/7, 365, on-demand telehealth service that exclusively serves the higher education student population. As a Seasonal Mental Health Provider on our TalkNow Team, you will act as a primary form of emotional support for the students and members (i.e. faculty & staff) we serve. We are looking for providers who have successfully completed a masters degree in professional counseling, social work, and/or marriage and family therapist who have worked with populations in need of crisis intervention, de-escalation, risk assessment, and safety planning.
LocationWe offer a remote work environment. Work from home criteria includes but is not limited to maintaining your own internet with approved speed requirements, HIPAA compliant workspace free from distractions, and successful completion of the credentialing, onboarding, and training programs. Adherence to HIPAA and compliance standards, and all policies / procedures required for this role.
What You'll Do
- Act as a primary support & triage for incoming TalkNow sessions (via phone, video or chat) to support members (i.e. students, faculty, or staff) with a person-centered, strengths-based approach
- Provide crisis intervention, de-escalation, and triage support as needed for students using TalkNow services, providing full availability during the hours of your shift
- Collaborate with students to develop care plans, progress care, and conduct risk assessments as needed
- Appropriately document sessions, assessments, and care plans in our electronic health record (EHR)
- Adhere to established standards for AIDET communication (acknowledge, introduce, duration, explanation, and thank), clinical documentation quality, HIPAA/PHI and telehealth regulation
- Consistently meet the required performance metrics for number of required encounters per week and shift
- Participate in the quality assurance investigations to gather all applicable facts
What You Bring
- Completion of a Master's Degree (M.A./M.S.) in Psychology, Professional Counseling, Social Work, or Marriage & Family Therapy is required
- Strong clinical writing, assessment, and active listening skills
- Experience with crisis intervention and de-escalation
- Experience providing therapeutic services to young adults, adolescents, at risk populations, or have worked in a community mental health, crisis support, or college counseling environment
- Fully Licensed Mental Health Practitioner with North Carolina state license - PLUS
Who You Are
- Able to adapt to the needs of the members we serve
- Able to establish rapport, trust and professional boundaries with students
- Able to assess, triage, and document sessions with students potentially in crisis and/or are experiencing thoughts of self-harm or suicidal ideation, etc,
- Able to respond to students who are potentially in crisis with professionalism, support, empathy, and an awareness of cultural humility
Benefits + Perks
- Company issued computer equipment
- Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
- Variable bonus eligibility on a quarterly basis
- Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
- Company-paid group Life Insurance + Company-paid Short Term Disability
- Concierge benefit support services
- 401(k) with employer match
- Free access to TimelyCare virtual medical and mental health support
- Mission-Driven Purpose with a Supportive Team Culture
- Seasonal Schedule! Working January 15 - May 31 & August 1 - December 15 (Off June, July, and Dec. 15 - Jan. 15)
Originally posted on Himalayas
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