Customer Service Representative - Contact Centre

Company Description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising. That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

Our Inbound Customer Service Representatives play a vital role in supporting Australians on the road, ensuring they stay safe and moving. As the first point of contact for members in need of NRMA Roadside Assistance, you’ll provide reassurance and fast solutions in moments that matter.

• Ask thoughtful and effective questions to quickly understand each member’s situation.
• Capture key details to coordinate timely and accurate roadside assistance.
• Put safety first, offering empathy and reassurance during times of need.

KEY INFORMATION We are looking for Gosford based employees (must reside within 60km to Gosford) to start on the 22nd September 2025. This is a hybrid working position, primarily working remotely from home but also with a commitment to work from our Sydney Olympic Park/Gosford offices as directed. We are currently offering full time and part time opportunities. Full time: Work 35 hours per week on a 3-week rotational roster between the hours of 5am-midnight, Monday to Sunday (must have full availability during these times)

Part time: Work 5 hours a day with full availability between the following days; Mon, Thu and Fri between 15:00 - 22:00 & Sat between 08:00 - 15:00.

What you’ll bring At NRMA, we’re committed to delivering an exceptional experience for our members, and we’re looking for talented individuals who bring the following qualities to our team:

• Thrives in a fast-paced, high-volume call centre environment – staying focused and effective under pressure.
• Resilient and adaptable – embracing challenges with a can-do attitude and navigating change with confidence.
• Empathetic and solution-oriented – bringing warmth, understanding, and problem-solving skills to every interaction.
• Passionate about helping others – creating positive experiences for members when they need it most.
• Previous contact centre experience – highly desirable, but not essential.
• Outstanding listening and communication skills – with the ability to exercise discretion and professionalism.
• Tech-savvy and detail-focused – confidently navigating multiple complex computer systems with accuracy.
• Self-motivated and autonomous – thriving in a remote team-based environment while maintaining self-accountability and productivity.
• Team player mindset – connecting virtually and in person with colleagues.

Join the NRMA and grow your career with us. Apply now or visit our careers site to find out more!

Recruitment Process Shortlisted applicants will be invited to complete a more in-depth online screening interaction (via email- please check your junk inbox). Following this, successful candidates will then be invited to attend a virtual information session to learn more about the role and what it is like to work with us here at The NRMA.    

If you are shortlisted and require any adjustments during the recruitment process, please contact our recruiter when invited to an information session.   

All successful applicants will be required to complete pre-employment checks.

What’s in it for you?    At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Eligibility for KPI/performance incentives on top of base salary post probation period
• Shift loading - before 7am and after 9pm on weekdays, weekends and public holidays    
• Accumulated 5 weeks annual leave (pro-rata if part time) + a “Me” day after 12 months
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you Belong  

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Originally posted on Himalayas