Global Process Efficiency Manager

The Business Assurance Division is undergoing a major transformation to become more efficient and data-driven. This role is critical in redefining internal processes, leveraging modern technologies to simplify, automate, and optimize operations. The Global Process Efficiency Manager will:

• Drive and manage change towards full digitalization, collaborating with the Global Business Team, Affiliate Business Managers, and end users.
• Lead and facilitate process and tool adoption improvement initiatives, ensuring a smooth transition.
• Spearhead process optimization and improvements following the CertIQ implementation as part of the division’s Digital Transformation strategy.
• Develop and maintain Global Operational Procedures, ensuring:

1. Comprehensive training and coaching for affiliates.
2. Establishment and monitoring of KPIs to ensure compliance.
3. Auditing of operational activities and implementing corrective actions.

• Act as the primary liaison between operations and BA IT teams to ensure alignment on process transformation objectives.
• Promote customer digital strategies by integrating processes with customer engagement initiatives.
• Collaborate with IT teams to ensure IT tools align with the division’s business vision, processes, and operations.

Specific Responsibilities

• Influence key decision-makers by leveraging experience and a logical problem-solving approach.
• Validate that proposed solutions meet operational business requirements without introducing unnecessary redundancies.
• Lead and participate in design workshops to drive transformation projects.

• Proven experience in Project Management and Change Management.
• Minimum 5 years of experience in the TIC (Testing, Inspection, Certification) industry.
• Expertise in Lean process management or similar methodologies.
• Strong leadership experience, especially in leading by influence across global teams.
• Familiarity with agile software development methodologies.
• Proficient in data analysis, including understanding data flows and KPIs.
• Innovative mindset with the ability to take initiative and solve problems analytically.
• Exceptional communication skills, both written and verbal, with strong interpersonal abilities.
• Fluent in English (written and spoken).

Key Competencies

• Innovation: Challenges traditional methods and encourages creative thinking.
• Strategic Thinking: Understands internal/external environments to shape business priorities.
• Action-Oriented: Translates strategies into actionable plans with SMART objectives.
• Influence: Builds trust and secures buy-in from stakeholders across the organization.
• Collaboration: Fosters cross-functional teamwork and leverages diverse perspectives.
• Change Leadership: Anticipates and effectively manages transformation initiatives.

Why SGS?

• Opportunity to work with a global leader in inspection, verification, testing, and certification.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.

We are SGS – the world's leading 5-testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Originally posted on Himalayas