Field Quality Engineer II

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.

As a Field Quality Engineer II, you will work closely with WHOOP Manufacturing, Supply Chain & Operations, Hardware Engineering, and Membership Services teams as you will be responsible for field quality, triage on high customer impact returns, and RMA processes/metrics. You will hands-on debug failures and product returns, analyze and action field diagnostic data, and conduct 8D based Root Cause Corrective Action (RCCA) to ensure clear and actionable learnings are fed back to technical teams to enable design improvement so our members have a best in class hardware product experience.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates inE-verifyto determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.