Senior Product Manager, AI Innovation Applications

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Senior Product Manager, AI Innovation Applications

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

Five9 is seeking a passionate and driven Senior Product Manager, AI Innovation Applications to lead the development of two strategic product areas:

· AI Insights – advanced analytics tools that leverage AI to extract actionable insights from customer interactions.

· GenAI Platform – a management console where customers can design, test, and deploy generative AI prompts across their contact center.

This role sits at the intersection of AI innovation and customer experience. You’ll define product strategy, translate customer needs into clear requirements, and collaborate with engineering, design, and go-to-market teams to deliver solutions that drive measurable business outcomes for our customers.

Key Responsibilities:

· Define, prioritize, and deliver AI-powered features to drive the next generation of intelligent customer engagement

· Conduct thorough market analysis to understand competitor offerings and user needs, guiding the product roadmap towards differentiation and leadership.

· Translate product strategy into detailed requirements, prioritizing features and functionalities in collaboration with engineering, design, and go-to-market (GTM) teams.

· Foster strong relationships with new and existing customers, leveraging their feedback to refine products and influence positive outcomes.

· Embrace a hands-on approach, capable of navigating from high-level strategic vision to detailed execution.

· Chart the product's lifecycle, ensuring a strategic roadmap from ideation to market launch

Requirements

· Bachelor’s degree in computer science, engineering, business, or related field; an MBA or similar advanced degree is preferred.

· A minimum of 5 years of experience in software product management, preferably within an enterprise SaaS environment or consumer applications serving millions of users.

· Proven track record of developing and executing large-scale product deliveries, with successful product launches across various platforms.

· Experience with AI/ML products (LLMs, analytics, conversational AI, or related domains)

· Strong analytical mindset with the ability to translate data into insights and action.

· Experience in managing beta programs, gathering user feedback, and conducting A/B testing to validate product directions.

· Excellent collaboration skills, with the ability to motivate and guide a product development team, work effectively across functions and lead through influence in a global team environment

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.