Night Shift Logistics Specialist - Remote Appointment Scheduling Expert for Insurance Inspections

Join the Leading Insurance Inspection Firm as a Night Shift Logistics Specialist

At Seek Now, a pioneering company in the insurance inspection industry, we're on a mission to revolutionize how property data is captured, transformed, and transmitted. With a robust network of certified independent contractors and cutting-edge proprietary technology, we're empowering insurance companies and property management organizations to make informed decisions faster. If you're a customer-centric, tech-savvy professional looking to grow with a dynamic team, we have an exciting opportunity for you as a Night Shift Logistics Specialist.

About Seek Now

Established in 2012, Seek Now has grown to become a leader in providing accurate and timely property data. Our national network of "Seekers" and our innovative "Maestro" technology enable us to deliver over 3,000 inspections daily, serving more than 240 customers across the industry. Our commitment to delivering exceptional customer experiences, fostering individual growth, and continuously reimagining industry standards sets us apart.

Position Summary

We're seeking a highly skilled Night Shift Logistics Specialist to join our remote team based in Louisville, Kentucky. As a Logistics Specialist, you will be the backbone of our operations, ensuring seamless appointment scheduling with homeowners, insurance adjusters, and other stakeholders. Your role is critical in optimizing our Field Inspectors' routes, ensuring timely arrivals, and providing top-notch customer service.

Key Responsibilities

• Make outbound calls to schedule appointments and confirm details
• Answer incoming calls, addressing customer inquiries and concerns
• Route and place appointments for our nationwide Field Inspectors to minimize drive time and ensure on-time arrivals
• Monitor emails and scheduling requests to stay updated on customer needs
• Verify appointment confirmations and routing to prevent miscommunications
• Collaborate with internal teams to complete daily tasks efficiently
• Escalate customer issues to resolve complex problems promptly
• Perform other duties as assigned to support team objectives

Whom You Are

We're looking for a professional who embodies our core values: a people pleaser with a calm demeanor, dependability, empathy, enthusiasm, accountability, and a continuous learning mindset. You are skilled in both verbal and written communication, adept at multitasking, organized, and proficient in using computers. Your experience in customer service, particularly in the insurance industry or dispatch roles, is a significant plus.

Essential Qualifications

• High school diploma or equivalent experience
• Minimum of two years of experience in customer service
• Proficiency in Microsoft Outlook, Word, and Excel
• Excellent communication and organizational skills
• Ability to work in a fast-paced, stressful environment

Preferred Qualifications

• Previous experience in dispatch or the insurance industry
• Familiarity with logistics and scheduling software
• Strong analytical and problem-solving skills

What We Offer

At Seek Now, we're committed to your growth and well-being. As a Night Shift Logistics Specialist, you'll enjoy:

• A competitive salary and comprehensive benefits package, including health, dental, and vision insurance
• 401K with company match to secure your future
• Paid time off (PTO) to recharge
• Short and long-term disability insurance, AD&D insurance, and life insurance for added security
• Opportunities for professional growth and development in a dynamic industry
• A flexible, remote work environment that supports work-life balance

Work Environment

This is a full-time, night shift position (Sunday-Wednesday, 12 PM to 11 PM) with no travel requirements. As a remote employee, you'll work from the comfort of your own space, leveraging our technology to stay connected with the team.

Join Our Team

If you're passionate about delivering exceptional customer experiences, are tech-savvy, and thrive in a fast-paced environment, we want to hear from you. At Seek Now, we're not just looking for employees; we're looking for individuals who share our vision and are committed to making a difference. Apply now to become a part of our dynamic team as a Night Shift Logistics Specialist.

Don't miss this opportunity to grow with a leading insurance inspection firm. We look forward to your application!