Director of Professional Services

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

The Professional Services Director is a key leadership position within the Professional Services organization. The Professional Services Director will report to the VP of Professional Services and will be responsible for helping build Intelerad’s offering. The Professional Services Director will be responsible  for merging industry knowledge and experience with Intelerad platform expertise to provide robust and  scalable solutions to Intelerad’s clients.

Responsibilities

• Gain strong understanding of Intelerad’s Platform Features & Offerings
• Participate in Pre-Sales process as the SME for Radiology PACS prospects
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Build out a team of Professional Services personnel to scale out Ambra’s ability to sell and deploy Radiology PACS
• Lead implementation for Radiology PACS projects
• Become an expert on the Ambra ProViewer and deploy to Radiologists as their reading viewer
• Become an expert on the eUnity viewer and Ambra’s integration with it, and deploy to Radiologists as their reading viewer
• Gather requirements from clients & configure Ambra platform to meet client needs
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Create and maintain comprehensive project documentation
• Train internally on industry use and best practices
• Collaborate with Ambra’s Product Team to define the requirements for complete Radiology PACS support
• Deliver projects within scope and on time

Qualifications

Employment Prerequisites

• 10+ years working experience in Medical Imaging
• Excellent client-facing and internal communication skills
• Outstanding written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Bachelor’s Degree in appropriate field of study or equivalent work experience

Additional Information

#LI-REMOTE 

All your information will be kept confidential according to EEO guidelines.

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment