Experienced Director of Client Management - Virtual - Leading a High-Performing Team to Drive Revenue Growth and Deliver Exceptional Customer Experience

At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. We're dedicated to helping you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally. As a Director of Client Management, you'll be part of a dynamic team that's responsible for delivering exceptional customer experiences and driving revenue growth. You'll lead a team of 5 senior client managers to manage, deepen, and improve relationships with 400+ respected brands across Southern California. Your portfolio will be a mix of diverse clients across B2B and B2C companies, and you'll be accountable for delivering valuable, innovative insights and solutions to our clients.

About American Express

American Express is a global services company that provides its customers with a world of benefits, rewards, and experiences. We're committed to helping our customers achieve their goals and live their best lives. Our company values are built on a foundation of integrity, respect, and excellence, and we're dedicated to creating a workplace culture that's inclusive, diverse, and supportive.

Key Responsibilities

As a Director of Client Management, you'll be responsible for:

• Leading a team of 5 senior client managers to manage, deepen, and improve relationships with 400+ respected brands across Southern California
• Developing, leading, and motivating a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share
• Cultivating a culture of learning, strong challenger coaching skills, and consultative relationship management
• Leading your team in maintaining and strengthening American Express' business by showcasing value, growing revenue, improving share, and increasing profitability
• Embracing the fast-changing payments landscape and keeping current with payment trends and economic/competitive indicators
• Partnering with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base
• Modeling key sales behaviors/skills and balancing deal and skill coaching
• Increasing Merchant Satisfaction and maximizing profits with an enterprise approach

Essential Qualifications

To be successful in this role, you'll need:

• 5+ years of experience in client management, sales, or a related field
• Proven track record of leading high-performing teams and driving revenue growth
• Strong understanding of the payments landscape and current trends
• Excellent communication, coaching, and leadership skills
• Ability to build and maintain strong relationships with clients and internal stakeholders
• Strong analytical and problem-solving skills
• Bachelor's degree in Business, Marketing, or a related field

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in the payments industry
• Knowledge of American Express products and services
• Experience with sales and marketing strategies
• Strong understanding of customer relationship management (CRM) systems
• Experience with data analysis and reporting

Skills and Competencies

To succeed in this role, you'll need to demonstrate the following skills and competencies:

• Strong leadership and coaching skills
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with clients and internal stakeholders
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong understanding of the payments landscape and current trends
• Ability to think strategically and develop innovative solutions

Career Growth Opportunities and Learning Benefits

At American Express, we're committed to helping you grow and develop your career. As a Director of Client Management, you'll have access to a range of learning and development opportunities, including:

• Leadership development programs
• Sales and marketing training
• Industry conferences and events
• Mentorship and coaching programs
• Opportunities for advancement and career growth

Work Environment and Company Culture

American Express is a global company with a diverse and inclusive workplace culture. We're committed to creating a workplace environment that's supportive, collaborative, and fun. As a Director of Client Management, you'll work in a dynamic and fast-paced environment with a team of talented and motivated professionals.

Compensation, Perks, and Benefits

As a Director of Client Management, you'll be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Access to American Express products and services
• Opportunities for career growth and advancement

Conclusion

If you're a motivated and results-driven professional with a passion for client management and sales, we encourage you to apply for this exciting opportunity. As a Director of Client Management, you'll have the chance to lead a high-performing team and drive revenue growth while delivering exceptional customer experiences. Join us at American Express and be part of a global community that's committed to backing our customers, communities, and each other. Apply for this job