Experienced Ecommerce Customer Service Representative - Data Entry & Client Care Specialist

Join Hobby Lobby's Dynamic Team as a Full-Time Ecommerce Customer Service Representative

Hobby Lobby, a leading arts and crafts retailer, is seeking a highly skilled and motivated Ecommerce Customer Service Representative to join our online business client care office. As a key member of our team, you will be responsible for providing exceptional customer service, data entry, and analysis to ensure a seamless online shopping experience for our customers.

About Us

Hobby Lobby is a private company with a strong presence in the retail industry. Our company culture is built on a foundation of strong values, teamwork, and a commitment to excellence. We offer a dynamic and fast-paced work environment that is perfect for individuals who thrive in a challenging and rewarding setting.

Key Responsibilities

• Provide top-notch customer service to clients by answering calls with a professional, insightful, and thoughtful attitude.
• Respond to client messages with clear, concise, and detailed instructions, ensuring timely and effective resolution of customer inquiries.
• Perform data entry and analysis within various computer applications, including our online catalog (www.hobbylobby.com).
• Research and resolve customer orders and inquiries in a timely and efficient manner.
• Maintain accurate and up-to-date records, ensuring data integrity and quality.

Essential Qualifications

To be successful in this role, you will need:

• Strong computer skills, with experience in MS Office, including Excel, Word, and Outlook.
• Excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
• Strong problem-solving skills, with the ability to adapt quickly to changing situations and priorities.
• Attention to detail and ability to multitask in a fast-paced environment.
• Proficient grammar and typing skills, with the ability to communicate effectively in writing.
• Ability to work independently with minimal supervision, while also being a team player.

Preferred Qualifications

While not required, the following skills and experience are highly valued:

• Bilingual skills in Spanish and English.
• Previous experience in customer service, data entry, or a related field.
• Familiarity with ecommerce platforms and online customer service best practices.

What We Offer

At Hobby Lobby, we offer a comprehensive benefits package that includes:

• Competitive wages ($27-$35/hour).
• Medical, dental, and vision benefits.
• 401(k) program with company match.
• Paid vacation and personal time off (PPTO).
• Employee discount on Hobby Lobby products.
• Life insurance and long-term disability protection (LTD).
• Flexible spending account.
• Holiday pay and other benefits.
• Access to on-site amenities, including a pharmacy and chaplain services.

Career Growth Opportunities

At Hobby Lobby, we are committed to helping our employees grow and develop in their careers. As an Ecommerce Customer Service Representative, you will have opportunities to:

• Develop your skills in customer service, data entry, and analysis.
• Take on additional responsibilities and contribute to the success of our online business.
• Participate in training and development programs to enhance your skills and knowledge.
• Advance to leadership roles or other positions within the company.

Work Environment

While this is a remote job opportunity, our company culture is built on a foundation of teamwork, collaboration, and mutual respect. We value our employees and strive to create a positive and inclusive work environment that is conducive to success.

Why Join Our Team?

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As an Ecommerce Customer Service Representative, you will play a critical role in ensuring the success of our online business and contributing to the overall customer experience.

To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!