Customer Care Representative
Salary Range: $17.00 - $20.00 per hour
- This is a 5-month temporary assignment with the possibility to convert to a full-time employee.
Core Responsibilities
- Resolve customer issues and concerns via phone, web, or e-mail correspondence.
- Process applications, application audits, and other related work in a timely and accurately.
- Provide guidance regarding certification pathways and eligibility requirements.
- Maintain accurate customer database.
- Work with department(s) to develop and facilitate customer communications.
- Maintain knowledge on company policies and program updates.
- Enhance and document processes and procedures as required.
- Maintain high levels of professionalism and phone etiquette at all times.
Required Education/Experience
- High School Diploma or equivalent required. Some college, Associate Degree or equivalent preferred; and
- Minimum of one year experience in an office environment or customer services
Required Qualifications/ Skills
- Good interpersonal skills with ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization as well as external contacts
- Demonstrated skill in writing concise, logical and grammatically correct letters and reports
- Strong communication, organizational and collaborative skills
- Ability to apply attention to detail
- Strong customer service skills
- Consistent attention to detail.
- Ability to work in a team environment
- Ability to maintain positive attitude under stressful conditions
- Work independently and be able to solve basic problems
- Ability to operate standard office equipment, such as copier and fax machines
- Basic Knowledge of Microsoft Office Suite