Nursing Verification & Support Coordinator

ISTA Personnel Solutions South Africa – We are a global Business Process Outsourcing (BPO) company partnering with a USA-based client that provides skilled nursing care to homebound paediatric patients. We are currently seeking a Nursing Verification & Support Coordinator to join their dynamic and growing team.

The purpose of this role is to ensure that all nursing and healthcare-related appointments are accurately recorded, verified, and supported within the scheduling system.

The role requires strong critical thinking, problem-solving, and communication skills, to follow up with nurses or staff regarding late arrivals, missed sessions, or discrepancies. This position is not a HR role, however does involve elements of accountability and follow-up with staff to confirm reasons for variances.

The successful candidate will play a key role in maintaining service quality, ensuring that appointment records meet client and insurance requirements, and supporting overall operational efficiency.

PLEASE NOTE

• Working Hours: This role requires you to work EST hours, Monday - Friday from 9am to 6pm EST (15:00 to 24:00 South African time – subject to change dependent on daylight savings).
• Work Environment: This is a remote role only.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Key Responsibilities

• Review and verify nursing appointments within the scheduling system.
• Identify discrepancies such as overlaps, lateness, or missed appointments.
• Communicate with nursing staff to confirm reasons for delays or missed sessions.
• Document and escalate discrepancies where necessary.
• Collaborate with the scheduling team and onshore supervisors.
• Ensure records meet healthcare and insurance requirements.
• Work with scheduling software (Cubhub, Quickbase, Excel) to maintain accurate data.

Requirements

• Previous experience in healthcare administration, scheduling, quality assurance, or operations support (highly advantageous).
• Strong critical thinking and analytical skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and accuracy.
• Tech-savvy; comfortable working with scheduling systems and databases.
• Ability to work independently while collaborating with a remote team

If you are not contacted within 14 working days, please consider your application unsuccessful.

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.