Technical Customer Support (English + [Other Language], UTC-4 to UTC-7 – Amazon Store

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Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), AST (UTC -4)

The Role

The position is fully remote.

What We’re Looking For

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Second language required: Fluency in another language is required.
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role, come prepared!
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Experience: Familiarity with customer support software is a plus, but not mandatory.

What Makes Crisp Special?

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• No meetings: Say goodbye to unnecessary meetings and focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

Who Can Apply?

• Must be located within the UTC-4 or UTC-5, or UTC-6, or UTC-7 timezones.
• Immediate availability is a plus.
• The position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices

Compensation & Perks

• The compensation range for this role is around 30k$ per year, depending on the profile
• Join a diverse and inclusive remote-first team that values work-life balance and flexibility.