RN Telephone Triage – Amazon Store

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AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 providers and practices, along with health care systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.

The Telephone Triage Nurse role is a great alternative to bedside nursing working 12-hour shifts. This is an opportunity to work remote from home! Training and equipment are provided. Training classes are starting soon.

Offerings

• Full-time opportunities available (26 hours +) 26 – 31 hours/week is eligible for 65% of PTO
• Base pay is $28 per hour
• Additional pay incentives/shift differentials
• Hiring for afternoons, evenings, and weekends
• Remote work schedule
• Computer equipment provided
• Paid training provided
• Benefits package (full-time employees)
• Career growth opportunities
• $500 Employee Referral Bonus with no cap

Remote: Training Class Dates

4-week Remote Training over Zoom Video

• Week 1: Aug 25 - Aug 29 M-F 9a-5p Eastern
• Week 2: Sep 2 - Sep 5 M-F 9a-5p Eastern
• Week 3: Sep 8 - Sep 12 M 9a-5p Eastern T-F 2p-10p Eastern
• Week 4: Shift days/times with a preceptor will be discussed with your recruiter

Remote Workstation Requirements

• Must have a high-speed internet connection
• Workstation must be HIPAA compliant
• Desk should be large enough to hold 2 monitors, computer, accessories + dial pad

OVERVIEW

The Telephone Triage Nurse will take phone calls and help patients across the lifespan of the call and determine the best way to address their medical issues and concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assesses patient’s symptoms utilizing a physician-written algorithms
• When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided
• Utilize all resources and guidelines to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service
• Completes all documentation in the appropriate software
• Provides guidance recommending a variety of levels of care (e.g. home care, an office visit, emergency room)
• Responds to patient’s questions
• Provides and documents health education to help patients manage their symptoms when indicated
• Consults with physicians as needed

QUALIFICATIONS / EXPERIENCE

• Current multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offer
• 2+ years of nursing experience
• Proficiency using computers and type a minimum of 25 words per minute
• Excellent listening and comprehension skills to determine key information by patient
• Professional, courteous telephone voice
• Ability to defuse conversations
• Ability to handle confidential information; HIPAA compliance is mandatory
• Flexibility with scheduling