(Canada) Senior Solutions Consultant, Senior Living
As part of the Solutions Architecture team, the Senior Solutions Consultant will provide subject matter expertise that directly supports PointClickCare's strategic objectives in the market. As a custodian of best practices, the Senior Solutions Consultant provides current state process assessments, opportunity assessments and strategic technology insights that are in-line with supporting customers to market best practice processes. The Senior Solution Consultant will be diligent, customer centric, agile, transparent and a strong communicator. This individual will build relationships with strategic customers and internal teams to become the trusted advisor on how to leverage product development, process improvement, align people and leverage tools to achieve desired business goals. The successful candidate will lead an in-depth analysis of the customers’ existing business or clinical processes and provide recommendations to cross-functional teams to support our goals in the market. The Senior Solutions Consultant will be a change agent for our internal transformation to a customer centric process and approach for engagements. The applicant should expect up to 50% required on site travel to customer and company sites.
Key Responsibilities
- Drives customer-centricity and continuous improvement cross-functionally by actively prioritizing customer needs and continuously iterating to enhance their experience
- Acts as trusted advisor to strategic customers; understanding their unique challenges and demonstrating how solutions deliver measurable value; capturing feedback to inform product development and planning
- Collaborates with Product Management on solution business case, solution/UX design, development partners/early adopters, prioritization of customer feedback, and solution validation. Lead a team of individual contributors, mentor, guide and support them (dotted line, not direct reporting relationship)
- Coach and mentor team members to help them reach their full potential.
- Lead by example and create an inspiring team environment with an open and inclusive culture.
- Set clear team goals and expectations and monitor progress towards achieving them.
- Encourage open and timely communication within the team and with other departments.
- Provide day-to-day direction to a team of support or entry-level employees. - Act as an organization-level lead for projects.
- Serve as a champion for the team, reinforcing processes, and ensuring that the team is prepared and ready to attend all training sessions.
- Understand customer organizational change management needs, with ability to assess organizational readiness for recommendations. Consult with our sales team and customer success managers to ensure ongoing customer success
- Develops and executes market-specific programs that showcase the benefits of our solutions, using data to demonstrate value; Establishes and owns the definition of best practices and centers of excellence
Minimum Qualifications
- Post-secondary education in healthcare or regulated health professional designation preferred
- 5+ years, in long term and post-acute care setting providing consulting services for clinical,financial and/or business development/marketing departments
- Experience implementing or using the PointClickCare or other applications in market settings
- Self-starter, able to work independently, prioritize to deliver on time, adapt priorities and a flexible approach to sharing client insights
Preferred Qualifications
- Masters degree
- Experience in a software support and consulting environment
- Demonstrate change agent qualities for customer-centric approach to engagements. Mentor staff with less experience.
Originally posted on Himalayas
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